Immergas Repair Service in Paston

What does the 38 error mean on an Immergas boiler?

The 38 error on an Immergas boiler indicates loss of flame signal during operation. The boiler was running but the flame detection system stopped detecting the burner flame. If you smell gas, do not operate any switches, ventilate the area if safe to do so, leave the property immediately, and call the gas emergency service from outside. If there is no gas smell, switch off the boiler at the electrical supply. Wait 30 seconds and attempt one reset. If the error recurs, do not continue resetting. Contact a Gas Safe registered engineer to inspect the flame sensing electrode, ignition system, and gas valve.

What does the 44 error mean on an Immergas boiler?

The 44 error on an Immergas boiler indicates a block due to maximum time with partial gas valve opening. The gas valve has been in a partially open state for longer than the permitted safety time. If you smell gas, do not operate any switches, ventilate the area if safe to do so, leave the property immediately, and call the gas emergency service from outside. If there is no gas smell, switch off the boiler at the electrical supply. Do not attempt to reset. Contact a Gas Safe registered engineer immediately for gas valve inspection and repair.

What does the 37 error mean on an Immergas boiler?

The 37 error on an Immergas boiler indicates low power supply voltage. The electrical supply to the boiler has dropped below acceptable operating limits. Check that other electrical appliances in your home are working normally. If other appliances are also affected, there may be a general power supply issue in your area. Contact your electricity supplier. If only the boiler is affected, switch off the boiler and contact a qualified electrician to check the electrical supply circuit and connections to the boiler.

What does the 231 error mean on an Immergas heat pump?

The 231 error on an Immergas heat pump indicates a condensation temperature sensor malfunction. The sensor monitoring refrigerant condensation temperature has failed or is reporting incorrect values. Switch off the heat pump at the isolator switch. Contact a qualified technician with F-Gas certification for diagnosis. This sensor is critical for efficient heat pump operation and refrigerant circuit protection.

What does the 462 error mean on an Immergas heat pump?

The 462 error on an Immergas heat pump indicates an absorption error or PFC overcurrent fault from the inverter. The power factor correction circuit is detecting excessive current draw. Switch off the heat pump at the isolator switch immediately. Do not attempt to reset. Contact a qualified technician for electrical system diagnosis. This fault may indicate serious electrical problems requiring professional repair.

Does my Immergas heat pump have antifreeze protection?

Yes, Immergas heat pumps include automatic antifreeze protection that activates when outdoor temperatures drop below freezing. This prevents damage to the system and water circuits.

What is weather compensation on my Immergas heat pump?

Weather compensation automatically adjusts the flow temperature based on outdoor conditions. When it is colder outside, the system increases the water temperature to provide more heat. When it is warmer, the temperature is reduced to save energy. The system uses an outdoor temperature sensor to monitor conditions. This feature improves efficiency by preventing the heat pump from working harder than necessary. The heating curve settings are typically configured by your installer to suit your home.

Does my Immergas boiler have frost protection?

Yes, Immergas boilers include an antifreeze function. If the system water temperature inside the boiler falls below approximately 4°C, the boiler automatically starts both the pump and burner to heat the water to a safe temperature. This protection only functions when the boiler is connected to the electrical supply and operating normally, not in a fault or block state. During extended absences in cold weather, consider draining the system or adding appropriate antifreeze products to the heating water.

What do the symbols on my Immergas boiler display mean?

During normal operation, the display shows a green illumination with symbols indicating boiler status. The display typically shows the current water temperature. A flame symbol indicates the burner is active. A tap symbol relates to domestic hot water functions. A radiator symbol relates to central heating. Error codes appear as numbers or letter-number combinations when faults occur. When on standby, a horizontal segment appears. Consult your specific model manual for detailed symbol meanings as they can vary between models.

Why are some radiators not heating up when my Immergas boiler is running?

If some radiators remain cold while the boiler is running, trapped air may be the cause. Bleed each cold radiator using a radiator key by opening the bleed valve until water flows steadily, then close it. Ensure all radiator valves are open. Check that the system pressure is between 1.0 and 1.5 bar after bleeding. If radiators remain cold after bleeding, or if multiple radiators are affected, contact a qualified technician as there may be a circulation pump fault or system blockage.