Immergas Repair Service in Ravensthorpe and Walton

What does the 37 error mean on an Immergas boiler?

The 37 error on an Immergas boiler indicates low power supply voltage. The electrical supply to the boiler has dropped below acceptable operating limits. Check that other electrical appliances in your home are working normally. If other appliances are also affected, there may be a general power supply issue in your area. Contact your electricity supplier. If only the boiler is affected, switch off the boiler and contact a qualified electrician to check the electrical supply circuit and connections to the boiler.

What does the 554 error mean on an Immergas heat pump?

The 554 error on an Immergas heat pump indicates a coolant leak has been detected in the refrigerant circuit. This is a serious fault requiring immediate professional attention. Switch off the heat pump at the isolator switch immediately. Do not attempt to reset or restart the unit. Contact a qualified technician with F-Gas certification immediately. Refrigerant leaks must be repaired by certified professionals and the system recharged before operation can resume.

What does the 403 error mean on an Immergas heat pump?

The 403 error on an Immergas heat pump indicates ice has been detected on the compressor during cooling operation. This is a protective function to prevent compressor damage. Allow the unit to complete its defrost cycle. Check that the outdoor unit is not obstructed by debris, leaves, or snow. Ensure adequate clearance around the outdoor unit for airflow. If the error persists or recurs frequently, contact a qualified technician with F-Gas certification as this may indicate refrigerant charge issues.

What does the 425 error mean on an Immergas heat pump?

The 425 error on an Immergas heat pump indicates a supply voltage phase loss. This error applies only to three-phase models and indicates one of the electrical supply phases has been lost. Switch off the heat pump at the isolator switch immediately. Do not attempt to restart. Contact a qualified electrician to check the three-phase electrical supply. Operating with a missing phase can cause serious damage to the compressor motor.

What does the 01 error mean on an Immergas boiler?

The 01 error on an Immergas boiler indicates an ignition failure block. The boiler has attempted to ignite but failed within the preset time. If you smell gas, do not operate any switches, ventilate the area if safe to do so, leave the property immediately, and call the gas emergency service from outside. If there is no gas smell, check that the gas supply is turned on and other gas appliances are working. Press the reset button once only. If the error recurs after reset, do not attempt further resets. Contact a Gas Safe registered engineer for professional diagnosis.

How do I switch my Immergas boiler between summer and winter mode?

Use the mode selector on the control panel or remote control to switch between modes. In summer mode, the boiler provides domestic hot water only and central heating is disabled. In winter mode, both domestic hot water and central heating are enabled. If using a CAR remote control, turn the main selector to the desired position. The display will show the current mode. Some models use icons: a sun or umbrella symbol for summer mode and a snowflake symbol for winter mode.

What should I do if I smell gas near my Immergas boiler?

If you smell gas, do not operate any electrical switches, lights, or the boiler controls. Do not use any naked flames or electronic devices. Open windows and doors to ventilate the area only if it is safe to do so. Do not attempt to locate the source of the leak. Leave the property immediately and take all occupants with you. Once safely outside, call the gas emergency service. Do not re-enter the property until it has been checked and declared safe by a Gas Safe registered engineer.

How often should my Immergas boiler be serviced?

The heating system should be serviced at least once a year. Additionally, a combustion test (flue test) should be carried out at least once every two years to ensure optimal safety, performance and operation.

What should I do if my Immergas heat pump outdoor unit is making unusual noises?

Some noise during operation is normal, particularly during defrost cycles when the reversing valve operates. However, unusual grinding, rattling, or continuous loud noises may indicate a fault requiring professional attention.

Does my Immergas heat pump have antifreeze protection?

Yes, Immergas heat pumps include automatic antifreeze protection that activates when outdoor temperatures drop below freezing. This prevents damage to the system and water circuits.